Client
Northside Clinic
Industry
Healthcare
We built
AI receptionist
Live in
2 weeks
Northside is a busy GP and physio clinic. After 5pm and during lunch, calls went to voicemail, and most people never left a message.
Patients who couldn't get through booked elsewhere, and reception started each morning with a backlog.
0% of after-hours calls answered
Morning backlog of 30+ voicemails
Reception staff overwhelmed at peak times
We built an AI receptionist that answers every call in two rings, books and reschedules appointments, and answers common questions about opening hours, prices and services.
Anything clinical or urgent is passed straight to the on-call team.
Answers in two rings, day or night
Books straight into the clinic system
Text confirmations and reminders
Urgent calls routed to a person immediately
No call goes unanswered anymore, and the morning backlog is gone. Reception now spends its time with patients in the building.
2,400 calls answered every month
100% of after-hours calls picked up
No-shows down 35% with reminders
Patients don't know it's AI until we tell them. They just know someone always answers.
Dr Lena Hart · Practice Manager, Northside Clinic
The service behind this result
