Client
Harbor Logistics
Industry
Freight
We built
Lead reply agent
Live in
10 days
Harbor Logistics moves freight across Europe. Quote requests came in by email and web form, and the sales team replied when they were free, often six hours later.
In freight, the first quote usually wins.
Leads waited 6 hours on average
Quote requests lost in shared inboxes
No follow-up on quotes that went quiet
We built a lead reply agent that answers every quote request in under a minute, asks for the missing details (weight, route, dates) and prepares a draft quote for sales to approve.
Quiet quotes get a polite follow-up after two days.
Replies in under a minute
Missing shipment details collected automatically
Draft quotes ready for one-click approval
Follow-ups on quotes that go quiet
Customers get a real reply while they're still comparing carriers, and sales spends its time closing, not chasing details.
82% faster reply to new leads
Quote-to-win rate up from 18% to 29%
Sales team saved 11 hours a week
We started winning jobs just by being first. The agent made that possible.
Jon Mills · Head of Sales, Harbor Logistics
The service behind this result
