Client
Fairway Motors
Industry
Auto repair
We built
Review reply agent
Live in
1 week
Fairway gets 40 to 60 Google and Facebook reviews a month across two garages. Replying was always on the owner's list, and it rarely happened.
Unhappy customers waited over a week for a response, and some reviews never got one.
Average reply time of 9 days
About a third of reviews never answered
Negative reviews spotted too late to fix
We built a review reply agent that drafts a personal reply to every new review in Fairway's voice, mentioning the actual job and the mechanic who did it.
Five-star reviews get answered straight away. Anything under four stars is flagged to the owner with a suggested reply and the job history attached.
Connected to Google Business Profile and Facebook
Replies in the owner's tone, never generic
Low ratings routed to a person first
Every review now gets a reply within the hour, and customers have started mentioning the replies in new reviews.
62% more five-star reviews in six months
Reply time went from 9 days to under 1 hour
Rating up from 4.3 to 4.7
Customers mention our replies in their reviews now. That never happened before.
Leo Marsh · Owner, Fairway Motors
The service behind this result
