Client
Atlas Fitness
Industry
Gym chain
We built
Lead follow-up agent
Live in
10 days
Atlas runs four gyms across the city. Enquiries arrived from Instagram, the website and walk-ins, and landed in three different inboxes.
Busy front-desk staff replied when they could, often two days later. By then most people had joined somewhere else.
Leads waited up to 2 days for a reply
No follow-up after the first message
No way to see which channel brought members
We connected every enquiry channel to one lead follow-up agent. It replies within a minute with a personal message, offers a free trial class and books it.
If someone doesn't reply, it follows up twice over the next week, then hands warm leads to the club manager.
Instant replies on Instagram, web and email
Trial classes booked straight into the gym calendar
Friendly follow-ups on day 2 and day 5
Weekly report of leads by channel
Every lead now gets an answer while they're still interested. Trial bookings doubled, and more of them turn into paying members.
27% more sign-ups in three months
Replies went from 2 days to instant
Front-desk staff got back 9 hours a week
We didn't need more marketing. We needed to answer the people who were already asking.
Dan Okafor · Owner, Atlas Fitness
The service behind this result
